Social Performance
Creditree has its roots in a development-focused NGO, aiming to make a positive impact on people’s lives and create a more sustainable institution. Therefore, the company recognizes the significance of social and financial development. For this reason, social performance management has been ingrained in the organization since its inception. To sustain its commitment to sustainable growth and impact, the organization has a dedicated Social Performance Management Department.
From the philosophy of practicing responsible business, Creditree follows the triple bottom line concept, focusing on responsible , social performance, and environmental impact. The company conducts its work in a socially responsible, ethical, and transparent manner to demonstrate commitment and respect towards all stakeholders, including clients, employees, and their families.
The mission and vision of Creditree are aligned towards the social and financial development of communities while being environmentally conscious in its operational activities. The Social Performance Management (SPM) policy is consistent with the Smart Campaign’s Client Protection Principles, the Universal Standards for Social Performance Management by the Social Performance Task Force, and Reporting on Social Performance as defined by the Microfinance Information Exchange.
Gender sensitization and mainstreaming have also been adopted. In addition to developing a Gender Policy with the help of industry experts, the organization mandates gender training for all employees to create a sensitive workplace. The commitment to a gender-friendly workplace is ingrained in the culture of the organization, and Creditree Fincorp strives to ensure better comfort at the office by designing gender-sensitive facilities.
Environmental Performance
Creditree Environmental Policy is designed to manage the environmental and social risks associated with its operations. As a microfinance institution, it is committed to complying with national legislation related to lending by microfinance institutions. The institution has lending guidelines that establish standards to limit the impact of its lending operations on the environment. These guidelines are implemented on three levels: managing the environmental impact in lending, maintaining internal standards of environmental management, and promoting eco-friendly products.
Creditree Social Performance Management (SPM) Policy underscores its commitment to achieving positive contributions to society by balancing not only financial and social returns but also considering environmental impact. The policy embodies guiding principles to avoid potential impacts of lending operations and other interventions on clients, employees, the environment, the community, and shareholders. Creditree has a specific policy with the objective of avoiding, and when avoidance is not possible, minimizing and mitigating adverse impacts of subprojects on the environment and affected people, while maximizing environmental and social benefits.
In addition to the existing policy, Creditree has taken steps to promote better environmental practices. These activities include training school children on the environment through an external consultant and conducting anti-plastic awareness sessions for employees.
Creditree has laid down following policies
Private Policy – Creditree
- Respecting your privacy and the law
The privacy of your personal information has always been important to us at Creditree. We are committed to respecting your right to privacy and protecting your personal information against unauthorized disclosure. Our staff is trained to respect your privacy in accordance with our standards, policies and procedures.
- Collecting your personal information
If you are acquiring or have acquired a product or service from Creditree, it will collect and hold your personal information for the purposes of:
- Providing you with the relevant product or service (including assessing your application and identifying you)
- Managing and administering the product or service
- Protecting against fraud where it is a product or service
Creditree may also collect your personal information for the purpose of letting you know about products or services from Creditree that might better serve your needs or promotions or other opportunities in which you may be interested.
The information collected may include your name, postal or email address, date of birth, financial details, PAN number or other information Creditree is required by law to collect or it otherwise considers necessary.
We will, if it is reasonable or practicable to do so, collect your latest personal information from you by requesting your regular updates. This may happen when you fill out a product or service application or an administrative form (e.g., a change of address form) or when you give us personal information over the telephone or counter, or through our website.
- Using and disclosing your personal information
In line with modern business practices common to many financial institutions and to meet your specific needs (such as where you have a financial adviser) we may disclose your personal information to the organizations described below:
- Involved in providing, managing or administering your product or service such as third party suppliers, other Group organizations, loyalty and affinity program partners, printers, posting services, call centers and our advisers
- Group organizations/Subsidiaries who wish to tell you about their products or services that might better serve your needs or promotions or other opportunities, and their related service providers
- Involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including testing or upgrading our computer systems
- Involved in a corporate re organization
- Involved in a transfer of all or part of the assets or business of a Group organization
- Involved in product planning and development
- which are your representatives including your legal advisers and bankers
- In compliance of or as required or authorized by law or regulations, for example, to government or regulatory bodies for purposes related to public health or safety, prevention or detection of unlawful or suspicious activities or to protect public revenue
- Keeping your personal information accurate and up-to-date
Our aim is to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. This is the legal requirement and also so that we can provide you better service. If you believe your personal information is not accurate, complete or up to date, please contact us for updating/correction. We solicit your co-operation in updating your correct information.
- Protecting your personal information
We store information in different ways, including in paper and electronic form. The security of your personal information is important to us and we take reasonable steps to protect it from misuse, loss, unauthorized access, modification or disclosure. Some of the ways we do this are:
- Document storage security policies
- Security measures for systems access
- Allowing access to personal information only where the individual seeking access has satisfied our identification requirements
- Access to staff on need to know basis and under confidentiality obligation
- Access control for our buildings
- Your Privacy on the Internet
We take care to ensure that the personal information you provide on our websites is protected. For example, our websites have electronic security systems in place, including the use of firewalls and data encryption. User identifiers, passwords or other access codes may also be used to control access to your personal information.
- Third-Party Advertisement Servers
Creditree engages the services of an outside advertisement company to display advertisement on the Website. These advertisements may contain cookies. While Creditree uses cookies in other parts of the Web Site, cookies received with banner advertisements are collected by the Advertisement company, and Creditree does not have access to this information.
- Resolving your privacy issues
If you have any issues you wish to raise with Creditree or would like to discuss any issues about our Privacy Policy, you may do so in a number of ways:
- You are always welcome to speak directly to our staff at our office.
- You can email your concern on info@creditree.in